key responsibilities and skills
The Legal Document Production Team Leader is responsible for leading a high-performing document production team while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service.
Team Leadership
- Lead, coach and support a team of legal document production specialists, setting clear expectations and performance standards
- Conduct regular 121’s, team meetings, and performance discussions to support engagement, accountability, and development
- Provide hands-on support with complex or high-risk document production tasks as required
- Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels
- Maintain the highest standards of accuracy, output, and turnaround across all document production work
- Act as the first point of escalation for workflow challenges, quality concerns, or client expectations
- Provide hands-on support with complex document production where required
- Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs)
- Champion best practice and support the adoption of new technology and tools
- Monitor productivity, quality, and team performance; investigate errors and addressing issues constructively
- Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes
- Maintain clear process documentation and encourage knowledge sharing across the team
- Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed.
- Build and maintain strong day-to-day relationship with the client
- Support with service reviews, contributing to positive client outcomes and long-term partnerships
skills
We’re looking for someone who:
- Has proven ability to lead, coach and develop a team in a high-standards, client-focused environment
- Has strong organisational and workload management skills, able to prioritise competing tasks while maintaining quality and accuracy
- Has excellent communication skills, able to engage confidently and professionally with stakeholders at all levels
- Demonstrates a proactive approach to identifying process improvements and contributing ideas to enhance workflows, team performance, and client outcomes
- Has high attention to detail and commitment to accuracy across all document production work
- Has strong problem-solving and decision-making skills, including handling escalations effectively
- Has the ability to monitor team performance, provide constructive feedback, and support continuous learning
- Is comfortable with adopting new technology and tools
experience
Essential:
- Minimum of 3+ years’ experience in legal document production
- Minimum of 2+ years’ team management experience
- Demonstrated experience producing, reviewing, and managing complex documents, including advanced word function (styles, templates, tracked changes, formatting)
- Proficiency in MD Office (Word, Excel, PowerPoint, Outlook) and familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software
- Experience meeting tight deadlines while maintaining high standards of accuracy and attention to detail
- Proven track record of building constructive working relationships and collaborating effectively within a team
- Flexible and adaptable, thriving in a fast-paced environment and able to balance operational oversight with hands-on support as required
work remotely
Yes
schedule
Hours of Work: 16:00 – 00.00 GMT (from March to October 17:00 – 01:00 SAST, from October to March 18:00 – 02:00 SAST)
job type
Full-time, permanent
what’s in it for you?
At SmartPA, we believe in rewarding talent and supporting your growth:
- Competitive salaries
- Full time, remote work
- Flexitime initiative: work when you’re most productive (core hours: 10:00-16:30 GMT)
- 33 days holiday: because rest fuels greatness
- Department incentives
- Employee Assistant Programme
Originally posted on Himalayas
